Delivery & Returns
What is your Delivery policy?
FREE* Delivery on UK orders when you spend £35.00 or more
Standard Delivery £3.20 for all orders under £35
We aim to dispatch items within 3 working days* of your order being placed and shipping is estimated between 3-5 working days.
At present, Delivery is only available to UK postcodes.
Parcels will be shipped via Royal Mail or Courier depending on the location and size of your order.
* Prices and dispatch times for wholesale orders vary from the information detailed above depending on the size and weight of your order. Please email firstname.lastname@example.org before placing your order.
It is the responsibility of our customers to ensure they input their address correctly and are available to accept deliveries. Any changes that need to be made to your delivery address should be sent to email@example.com immediately. We cannot guarantee we will be able to make any changes after the order has been processed but we will try our best where we can.
What is your Returns & Refund policy?
We have a 14-day return policy. This means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the proof of purchase. We recommend that you use a recorded delivery service as we cannot accept liability for goods lost in transit. We do not cover postage cost for returned items at this time.
To start a return, please contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
If you have any questions regarding your return please contact email@example.com.
Damages and Issues
Please inspect your order upon receiving your item and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can rectify the issue.Unfortunately, we cannot accept returns on sale items.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.